FAQ's
Orders & Shipping
Once your order is placed, you will receive a confirmation email with your order details. If you do not receive this email within a few minutes, please check your spam folder or contact us at customerservice@jeyanciebeauty.com.
If your order has not yet been processed, we may be able to update the shipping address. Please contact us immediately with your order number and the correct address.
Currently, we ship to the United States, Canada, and Australia. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Orders are typically processed within 1–2 business days. Delivery times vary based on your location and the shipping method selected at checkout.
Yes, we offer free standard shipping on all orders over $100.
Returns & Exchanges
We accept returns of unopened and unused products within 30 days of purchase. Customers are responsible for return shipping costs. For detailed information, please refer to our Refund Policy.
To initiate a return, please contact us at customerservice@jeyancie.com with your order number and reason for return. We will provide you with further instructions.
Product Information
Yes, all JEYANCIE Beauty products are vegan, cruelty-free, and free from parabens and silicones, aligning with our commitment to ethical and clean skincare.
Each product page on our website includes a detailed list of ingredients.
Usage instructions are provided on each product page. For example, apply a dime-sized amount to clean, dry skin and gently massage until fully absorbed.
Account & Orders
No, you can place an order as a guest. However, creating an account allows you to track orders, manage your shipping addresses, and view order history.
If you've forgotten your password, go to the Login Page and click on 'Forgot your password?' Follow the instructions to reset your password via email.
Contact & Support
You can reach our customer service team by emailing customerservice@jeyanciebeauty.com or by visiting our Contact Page.
If you've forgotten your password, go to the Login Page and click on 'Forgot your password?' Follow the instructions to reset your password via email.
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
