Refund policy
Refund Policy
JEYANCIE Beauty Refund Policy
We want you to feel confident shopping with JEYANCIE Beauty. This policy explains our return, refund, and replacement guidelines so you know exactly what to expect when placing an order.
Return Window
We accept return requests within 14 days of delivery.
To be eligible for a return, items must be:
• Unused
• Unopened
• In original packaging
• In resellable condition
For hygiene and safety reasons, we cannot accept returns of opened or used skincare products.
Non-Returnable Items
The following items are not eligible for return or refund:
• Opened or used products
• Products damaged due to misuse
• Gift cards
• Sale or promotional items marked as final sale
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email: support@jeyanciebeauty.com
Include:
• Your order number
• Photos of the item and packaging
Once reviewed, we will offer a replacement or refund at no cost to you.
Lost or Missing Packages
If tracking shows your package is lost in transit, please contact us so we can open a carrier investigation.
If the carrier confirms the package is lost, we will provide a replacement or refund.
Packages marked as delivered by the carrier are not eligible for replacement or refund.
Returns Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping fees are non-refundable.
International Orders & Customs Fees
For international orders:
• Customs duties and import taxes are non-refundable
• Return shipping costs are the responsibility of the customer
• If a package is refused due to unpaid duties/taxes, return shipping and customs fees will be deducted from the refund
How to Start a Return
To initiate a return, contact:
If your return is approved, we will provide return instructions.
Items sent back without prior approval may not be accepted.
Refund Processing Time
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds are issued to the original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to post the refund.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please place a new order after your return is approved.
Chargebacks
We are committed to resolving issues quickly and fairly.
Customers agree to contact us first at support@jeyanciebeauty.com to resolve any order concerns before initiating a chargeback with their bank or payment provider.
Contact Us
If you have questions about returns or refunds, we are happy to help.
Email: support@jeyanciebeauty.com
