Shipping Policy

JEYANCIE Beauty Shipping Policy

This policy provides transparency around shipping timelines, international delivery, customs, duties, and tracking so you can shop with confidence.

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Shipping Destinations

We currently ship to the following countries:

• United States
• Canada
• Australia
• United Kingdom

We are actively expanding to additional international countries. If your country is not available at checkout, please join our international waitlist to be notified when shipping becomes available in your region.

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Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During product launches, promotions, or holiday periods, processing times may be slightly extended. If a delay occurs, we will notify you via email.

Once your order ships, you will receive a shipping confirmation email with tracking details.

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Estimated Delivery Times

Delivery timeframes are estimates and may vary due to carrier delays, weather, or customs processing.

United States Shipping

Standard Shipping: 3–7 business days

Canada Shipping

Standard International Shipping: 7–14 business days

Australia Shipping

Standard International Shipping: 10–18 business days

United Kingdom Shipping

Standard International Shipping: 10-18 business days

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Shipping Rates

Shipping costs are calculated at checkout based on destination, package weight, and carrier rates.

We may periodically offer free shipping promotions or order thresholds, which will be displayed at checkout when available.

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International Shipping, Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and carrier handling fees determined by the destination country.

These charges are not set or controlled by JEYANCIE Beauty and are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may occasionally cause delivery delays.

We are actively working toward expanding duties-paid international shipping to additional regions.

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Order Tracking

All orders include tracking.

Please allow 24–48 hours after shipment for tracking updates to appear.

If you have not received tracking information within 5 business days of placing your order, please contact our support team.

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Lost, Stolen, or Delayed Packages

Once an order is handed to the shipping carrier, delivery is managed by the carrier.

JEYANCIE Beauty is not responsible for:

• Packages marked as delivered by the carrier
• Stolen packages after delivery
• Delivery delays caused by carriers or customs
• Incorrect shipping addresses entered at checkout

If your package appears lost in transit, please contact us and we will assist with a carrier investigation.

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Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If an incorrect address is entered and the order has already shipped, we cannot guarantee recovery or reshipment.

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Refused or Undeliverable International Orders

If an international order is refused or returned due to:

• Unpaid duties or taxes
• Incorrect address
• Delivery refusal

Original shipping costs are non-refundable, and return shipping or customs fees may be deducted from the refund.

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Shipping Delays

We are not responsible for delays caused by:

• Customs processing
• Severe weather conditions
• Carrier disruptions
• High-volume shipping periods

We always work to resolve shipping issues as quickly as possible.

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Contact Us

If you have any shipping or delivery questions, we are happy to help.

Email: support@jeyanciebeauty.com